BACKING UP YOUR COMPUTER. We
strongly suggest that you purchase good backup software like Norton GHOST and to make a mirror image of your hard disk
drive as a backup against crashes. Our special search engine program, as do other critical
programs running on your computer, use special ID tags to operate. These tags are
recorded in your computer registers. Only a bit by bit image of your hard disk will
retrieve this critical information. Please do not reformat your hard disk drive or Upgrade your Windows Operating System (that also includes upgrading Service Packs) without emailing us for a special Job Spider Removal File. If you are going to BACKUP your spider program you must also back up your computer registers AND RUN OUR SPIDER REMOVAL PROGRAM. Download the Spider_Removal_Program {Click Here}
This information is supplied to assist
you in solving problems that you may encounter Reported Problems .. Please click on the item most closely resembling your problem Error message "Your Registered Copy Has Expired. Please Renew Your Subscription." "Error message reporting that there is a license violation". My new program upgrade reports that I do not have a Registered copy. The OPTIONS-MISCELLANEOUS menu DOES NOT offer the second option "Always Use the Internet Explorer". I cannot save a search. The disk icon never becomes active under any circumstances. I do not know if I have the correct XML parser installed on my computer. The program is issuing a command GetLongPathNameA error in Kernel32.dll. My program seems to running searches very slowly and at times appears to be hanging up. I am running the new Netscape browser and on some of my results the browser does not open up. Win95/98/98SE and ME Computers Are Exhibiting a System Resource Low Problem How to Inform Us of Non Responding Sites .. Please send us a message at: www.gelb.com/ultimatespider/ NEVER DO THIS!! IF WE SEND YOU A ZIP FILE ATTACHED TO AN EMAIL MESSAGE THE PROPER PROCEDURE TO HANDLE THIS ATTACHMENT IS:
If none of the below solutions are of assistance please write to: orders@gelb.com with the following information: Also please answer these questions (if applicable):
Note to all parties.. Our programs ONLY supports Windows 95, 98, 98SE, ME, 2000, and XP. We no longer support Windows NT 4.0.1) Reported Problem: Error message "Your Registered Copy Has Expired. Please Renew Your Subscription." Answer: The possibilities are:
2) Reported Problem: Error message reporting that there is a license violation. The messages are: "There are no free licenses for this version of Registered Job Spider. Please contact the support organization of Gelb Organization" or "Attempting to run the program on an unauthorized computer." Answer: You are attempting to run the program on a different computer than the one you originally installed the program on. Your license is for a single CPU only. If you wish to move the program to a different computer please contact orders@gelb.com with your request or be kind enough to order an additional copy of the program. 3) Reported Problem: Answer: WARNING DO NOT REFORMAT OR RESTORE YOUR HARD DRIVE OR UPGRADE YOUR WINDOWS OPERATING SYSTEM OR CHANGE YOUR HARD DISK DRIVE BEFORE YOU DO THE FOLLOWING: IF YOU GOING TO REFORMAT YOUR HARD DISK, UPGRADE THE WINDOWS OPERATING SYSTEM WITH A NEW SERVICE PACK, OR BACK UP YOUR COMPUTER. We strongly suggest that you purchase good backup software like Norton GHOST and to make a mirror image of your hard disk drive as a backup against crashes. Our special search engine program, as do other critical programs running on your computer, use special ID tags to operate. These tags are recorded in your computer registers. Only a bit by bit image of your hard disk will retrieve this critical information. It is the responsibility of each program user to protect their own computers against a catastrophic hard disk failure. Please do not reformat your hard disk drive or Upgrade your Windows Operating System (that also includes upgrading Service Packs) without emailing us for a special Job Spider Removal File. If you are going to BACKUP your spider program you must also back up your computer registers AND RUN OUR SPIDER REMOVAL PROGRAM. Download the Spider_Removal_Program {Click Here} Failure to run the Spider Removal Program will result in us having to prepare a entire new program for you. Unfortunately this will involve a service charge for reissuing the software. Please also remember that the Job Search Engine is tailored to each computer for maximum efficiency and thus we will have to make up a new special program for you. To repeat: If you are going to reformat or
4) Reported Problem: Jsstarter.exe file does not download my software or disassemble the program or the program reports a "Internet not connected" message. Also See Problem 13. My program download hangs up. Answer: All files on your computer must be closed and that includes Internet Explorer .. whose Temporary Internet Files FOLDER have been know to hang up the download before you run the jsstarter.exe program or you will have conflicts. Please DELETE all files in the FOLDER .. c:\windows\TEMP Folder.Please close all programs as instructed and rerun the jsstarter.exe program. PLEASE NOTE THAT XP AND OTHER FIREWALL FILTERS CAN PREVENT A DOWNLOAD AND HANG UP YOUR CONNECTION. TEMPORARILY CLOSE THESE FILTERS. Also please make sure that you are logged into your XP as the "Computer Administrator". Please make sure that all unnecessary programs are CLOSED including POP-UP Killers, Web Accelerators like those offered by NETZERO and AT&T, etc. and that your Internet connection is open. THIS IS CRITICAL: After you have cleaned up your FOLDERS .. do not forget to do a COLD REBOOT to finalize your deletions. Below are the instructions in an orderly form:
Another problem could be that your recently downloaded jsstarter.exe program is being confused with a previous version jsstarter.exe file. We suggest that you use the Windows Files Finding program to locate all jsstarter.exe and jsstarter.zip files and DELETE THEM. Jsstarter files can only be used once. This is how a normal installation will look: Picture 1 shows the opening page for the install and download procedure. NOTE: These pictures are the same for the Unlimited Job Spider except they will be titled for the Unlimited Spider.
Picture 2 shows the jsstarter program checking your registration status.
Picture 3 shows the registration page. If your computer has been previous registered it will have fields that are filled in. If not, you will be required to fill in the fields. In our demonstration frames we are showing one of our entries. If these fields show information that is not yours .. Report it immediately to us at orders@gelb.com
Picture 4 shows the program updating your registration status.
Picture 5 shows the start of the download procedure.
After downloading the program, the installation will start AUTOMATICALLY. Click "SETUP" to continue the
installation. -Install the Windows Installer 2.0 and ask you
to reboot 5) Reported Problem: The program locks up and just says the "Program is Loading" in the left window or the sections containing categories does not appear such as sites, states or category sites are inoperable or a new search is inoperable. Answer (Also look at Problem #9): If you are using Explorer 6.0 on a server like .NET Server 2003 you may be having a problem with the default.xsl file and some code interpretations. Please download and upgrade to the latest Version of the Program (Revision 4.3 and up). This will fix the problem Please review Problem #9. It is important to note here that the program is designed to check and verify that the correct parser is installed. If the correct parser is not available the program will AUTOMATICALLY DOWNLOAD the correct version from Microsoft.com. During the download the program will display progress dialog and text saying: "System update".
The program also checks the WindowsInstaller version and updates it to version 2.0 if necessary. This update is a direct download from Microsoft and is a 1.6MB file. Dialup users must be patient. The answers to the below questions will assist us in providing a solution to the problem:
6) Reported Problem: My new program upgrade reports that I do not have a Registered copy. Answer: Here we have three possible causes for the upgrade not completing its installation. The error code is looking for a special set of instructions in the registry of the computer and has NOT found them or found that the program date stamps have expired. Therefore it is rejecting the installation. Here are three possibilities for this happening:
7) Reported Problem: The OPTIONS-MISCELLANEOUS menu DOES NOT offer the second option "Always Use the Internet Explorer". It is missing. Answer: This is a behavioral design of the program if Internet Explorer is your computer default browser. If there is some other browser set as default (Netscape, Opera) we display a second option, and a different menu containing the "Always use default browser check box". 8) Reported Problem: I cannot save a search. The disk icon never becomes active under any circumstances. Answer: Please do the following:
Commonly the "Save As" button is disabled when the program does not display search results or is searching. If there are search results from previous search the procedure above would display them and "Save As" button should be enabled. If the program has just been started and no searches have been conducted the "Save As" feature is not yet activated. 9) Reported Problem: I do not know if I have the correct XML parser installed on my computer. Answer: WARNING FOR USERS OF WINDOWS 95/98/ME and I.E. browser before Version 5.5: Please close your I.E. browser program before you try to run the Job Spider the FIRST TIME. We check for XML parser 4.0 using the CoCreateInstance API function and supplying CLSID_FreeThreadedDOMDocument40 parameter for CLSID. If it succeeds then you have the correct parser version, if not we automatically install the correct parser.If we have to automatically install the parser we first check installer version. We load library msi.dll from system folder and check its version. If it is less than 2.0 we download the installer. We install it and restart the computer. After that we download the XML parser and install it. To repeat; if your computer lacks XML then our program will:-Install the Windows Installer 2.0 and ask you to reboot -Continue the SYSTEM UPDATE to download the XML parser and do a program start.
10) Reported Problem: The program does not run on my LAN or Microsoft Server or a wireless HUB/Router and my program is reporting a "Server Busy" message or "Attempt to run the program from shared resource!". Answer: The program is only sold as a single workstation product and has safety codes to prevent its being operated on a LAN or Microsoft Server or a wireless HUB/Router. When the user tries to start the program from shared resource or mapped network drive they will receive the below notification and the program will close or halt. In addition, you may get the following error message "Attempting to run the program on an unauthorized computer".
11) Reported Problem: The program is issuing a command GetLongPathNameA error in Kernel32.dll. Answer: We no longer support NT 4.0 because the NT OS does not support GetLongPathName API function. This is from MSDN (The Holy Bible for Windows Programmers) 12) Reported Problem: The menus bar or right side panel or search bars are off the screen and I cannot relocate them to a normal position in the windows. Answer: On some computers .. when you move the search bar or right panel to a different position and close the program, the computer memory undocks the position of the bar and it stays to the right of the screen. The below Show Search program will solve this problem.
13) Reported Problem: When you run your download and the jsstarter program goes through the extraction, you get some of the following errors: cab file will not open, error -113, TMP file conflict error message. Answer: We do not know how to tell you this but your Windows OS and even your Internet Explorer may not be properly "fine tuned" for software distribution. By the way, the same error can be reported as "An error occurred in the Move Data process --103 -106 -107 -113 –117 -135". Most of these problems occur because of a restriction in either Windows/temp folder or Windows/Temporary Internet Files folder. The Windows/temp folder is controlled by your Windows Operating System Maintenance Wizard. The Maintenance Wizard is usually found from the Start button under Programs, Accessories, System Tools, Maintenance Wizard. In most cases, your Maintenance Wizard has not been set to clean your temporary folder after each computer restart. [Note: Our discussion assumes that your Temp folder exists in c:\windows\temp. If exists elsewhere please apply this discussion to that particular temp folder and RESET your Windows to the c:\windows\temp folder default as it should be.]Self-extracting are special files and not Zip files. They are being extracted to the temporary folder on your Windows computer. The other setting is in our Windows Internet Explorer Internet Options program. Under Tools, Internet Options, Advanced you should always check "Empty Temporary Internet Files folder when browser is closed". By the way, this folder will not empty if you close the browser but your Outlook Express is still open. It will only empty after both programs are closed. [Authors' Note:] We strongly recommend that you COMPLETELY delete all files and folders from your Windows temporary folder. As sometimes the guilty file that is causing the problem is not in a folder but is a stand alone file in the main folder of the c:\windows\temp folder.
Just for your information a WZSE0.tmp is created everything you do a jsstarter.exe installation. The installation creates a two-step installation process. In most cases, the problem you are having could also be caused by: Your NOT WAITING FOR THE SETUP PROGRAM to finish by itself. If you prematurely cancel the setup the WZSE0.tmp is not removed. You must wait for the program to finish and the automatic SETUP POP UP WINDOW to finish and disappear. It may take 15 seconds or so for the SETUP screen is disappear. PLEASE WAIT. Again, we remind you to always SAVE YOUR JSSTARTER PROGRAM TO YOUR HARD DISK BEFORE YOU RUN IT. By the way, we are assuming that you have free space on your C: hard drive to store a
temporary file of 2.2 Mb. Because the other alternatives are scary. They are that your
hard drive has one or more errors on it. We suggest you perform the following checks: 14) Reported Problem: My XP OS is reporting that I am an "unauthorized user" yet the original program was installed on the very same computer. Answer: Microsoft set up XP to be a single workstation but they also gave users the power to set up a "shared resource" computer. Microsoft anticipating the use of the XP OS computers as both a "Peer to Peer" and "Home Network" system. In fact, they did the same thing for Windows 98, because it can be also used as a server for a 10,000-user base (dependent on the RAM in the computer). You should always install the Job Spider on an XP OS as the "Computer Administrator". However, if you set up another account on the same computer, such as a "Limited Use" account and try to run the Job Spider in this mode, then you have set up a procedure that is declared a "shared resource" setup. The Limited user account has no permission to write into any registry. It only has permission to read from registries. Our program expects to have full access to the registry to record time and check for a special ID Tag code. The program cannot do this and it reports license violation. Therefore our Job Spider program will ONLY work Computer Administrative user accounts. Please understand that our Job Spider products are single license and if run in a shared mode (which in practicality can also mean that they can be used in the shared mode by a second CPU workstation) the program will issue a "unauthorized user" message when the program is opened. So if you have the XP OS, you should always install the Job Spider as a "Computer Administrator". However, if you log off and sign on to the computer as a different account like "Limited Use", then your Job Spider will issue a "unauthorized user" or the infamous Microsoft "run time error" message. Again, this problem will occurred on the same computer that you originally installed your software on as this set up is a violation of our software license which prohibits a "shared resource" environment. 15) Reported Problem: Some of your hard code sites are not responding. Answer: It is possible that one or more of the hard codes sites do not work. This could be due to many reasons like the site is temporarily down or it when out of business or the site changed the way they accept our parsing methodology. Sites can change all the time. For example, CareerBuilder.com recently purchased brassring.com so brassring.com is out-of-business. Hotjobs.com was changed by yahoo.com and has a completely different database and new entry site address. Sites that changed should not bother you because you can use the Automatic Internet Hunting Tool to construct a new search string and continue your work. This is why we created this powerful tool to give you the power to make up unlimited search strings for company employment boards, job search sites, business sites, etc. throughout the world. So you can use the Automatic Internet Hunting Tool to still search the site you are interested in until we do our next upgrade and repair. By the way, if you do come across a dead search site, please do tell our technical support staff at orders@gelb.com 16) Reported Problem: I am running a Registered Unlimited Internet Job Spider and when I click on my desktop copy I get an error message saying, "The Trial Copy has Expired". Answer: We suspect that you still have the Trial Version on your copy along with the Registered Unlimited Job Spider and because of this you are clicking on the WRONG desktop icon. Either the Unlimited Internet Job Spider icon has been erased or confused with the Ultimate Internet Job Spider (Trial copy) icon. First, please uninstall the Trial Job Spider as you now longer need this program and the wrong icon will be uninstalled. To do this uninstall step, please go to the control panel and under the Add/Remove Program section .. uninstall the Ultimate Internet Job Spider. Note with caution that we said the ULTIMATE spider.Second, please go to the folder c:\program files\gelb organization\Unlimited Internet Job Spider\bin\Unlimited Internet Job Spider.exe and create shortcut to your desktop if you accidentally erased the Unlimited Internet Job Spider icon from your desktop. 17) Reported Problem: I am running the new Netscape browser and on some of my results the browser does not open up. Answer: The answer to the problem lies in the new Netscape browser and we can do nothing about this problem. We have correctly extracted the result URL's from the pages and have the correct path to the browser executable file. Our program works by checking the result of firing the browser that Windows gives. We are firing I.E. if we have false. We do nothing if we have true, because this means that function call succeeded. I suppose that the browser executable is fired, but while processing command line parameters it fails (buffer overrun). For earlier Netscapes like 4.7+ we implemented patchs that check for main window of the browser. If there is window and it is not visible we killed it and after 3 seconds fire it again. This is because Netcape’s buffer for processing URLS from command line? The answer is 400 symbols. Our only suggestion is to always use I.E. as the default browser.18) Reported Problem: My program seems to running searches very slowly and at times appears to be hanging up. Answer: We will try to answer your question using the least amount of technical jargon. The speed of program searches. This program runs very complicated searches and at times may appear to be slow or hanging up. As you can imagine for maximum performance we are using a thread pool which is set to 4 threads for Win98 and 7 threads for Win2K based systems. This is set to use the appropriate amount of computer processing power without stealing all the power from your running multitasking operations. At the beginning of the search there is one request placed in thread pool queue. This request is to pass through the selected sites, and initiate an object for every one and place it in the pool to be processed. At the status bar displays the count of started requests and the amount of request to be processed from the pool.
When a site object is processed it passes through the URL and parses the
parameters and 'aliases' as we called them to fill up correct values for search string.
Each stated parameter creates a new request object for every selected state and
places it into the queue. For example when 'All States' are
selected the system passes through the parameters and when the stated parameter is reached
it creates a new request to be placed in the queue and stops any further processing. To speed up the processing the simple answer is to limit the number of URL's in each requests to be processed and divide your requests into batches. Once you have determined the best sites for you to visit you can always create a Special Category like My Favorite Sites and add your most effective sites to this list. 19) Reported Problem: Win95/98/98SE and ME Computers Are Exhibiting
a System Resource Low Problem 20) Problem Reported: We noticed that some sites produce the same answers Answer: Our Sources of Information .. We must be careful not to violate the Intellectual Properties of others. So all of the source information we supply is available to the PUBLIC DOMAIN. We are sorry to report that many of the job sites purchase the same job content material from the larger job board sites like CareerBuilder, Monster and others. Newspaper services like Gannett, Knight Ridder, etc. do this and post the same job search information. Therefore, in many cases, you will find that when you spider newspapers you will receive the same information. Our reason for posting these newspapers is that MANY of them add their own area jobs into the state job information returned. So when you survey a newspaper, please make sure that you are specifically entering the STATE that the newspaper resides in to your search options. 21) Problem Reported: How do we find the free Employment e-Library ebooks Answer: When you open your Registered Job Spider you will see a click me sign embedded in our logo on top of the program. Just double-click the logo and it will take you to the e-Library bonus page. Pick the correct version that matches your Job Spider (either Ultimate or Unlimited). Please download the program and save the file to a directory on your computer. After saving please execute the program by double-clicking the file on your computer. This will automatically begin the installation process. WARNING: The e-book programs can only be installed ON THE SAME COMPUTER THAT PRESENTLY HOLDS YOUR REGISTERED JOB SPIDER PROGRAM. You cannot install the program on a different computer. To use these free eBooks you must be a Registered User with an unexpired copy of the "Ultimate Internet Spider(tm)" or "Unlimited Internet Spider (tm)". After extraction the Ultimate Internet eBooks can be found in C:\Program Files\Gelb Organization\Ultimate Internet Job Spider\eBooks Directory and the "Unlimited Internet Spider(tm)". After extraction the eBooks can be found in C:\Program Files\Gelb Organization\Unlimited Internet Job Spider\eBooks Directory. 22) Problem Reported: The program reports a "Internet not connected" message Answer: Some people misinterpret how we check for an internet connection. In our program we do not pool any serial or ethernet ports to see if there is a connection. Instead we just open a page on our site. If it fails to open a page we issue a "no internet connection" message. So we do not care what kind of internet connection is available - dial up modem, cable modem, DSL, LAN, etc. If you get an "Internet not connected" message. Our advice is to open our site (www.gelb.com/ultimatespider) with your Internet Explorer browser. Also please check if there are any proxy settings set in your Internet options. 23) Problem Reported: The Automatic Internet Hunting Tool does not start. The Plugin menu does not indicate that the plugin has installed. Answer: First of all please make sure that you have completed ALL upgrades to your Windows Operating System. Especially Windows 2K users. Then CLICK HERE TO DOWNLOAD a "decency walker" program. 24) Problem Reported: When I try to upgrade, my computer reports that my license is no longer valid. Answer: When you upgrade our database produces a special jsstarter.exe program to run the upgrade. Do not mix up this jsstarter.exe program with any other that you may have on your computer. In fact, it is a good idea to make sure that ALL OLD jsstarter.exe and jsstarter.zip files are DELETED. This is so that you do not mix them up. The jsstarter.exe program that is produced for an upgrade should ALWAYS be copied and RUN from your computer and this computer must be the computer that you ORIGINALLY INSTALLED your job spider on. The upgrade jsstarter file first checks for your license and if your computer is different than the original computer that you installed your job spider on reports "that you have no licenses left". XP Users, also please make sure that you are logged into your computer as the "Computer Administrator" and not a "Limited Account" or "User". If you are not logged in as the Computer Administrator the required access to your computers registers are prohibited by Microsoft XP. This is how an successful upgrade should look: Screen 1 Please note that this is the screen for the Unlimited Job Spider .. the Ultimate Job Spider screen will say Ultimate Job Spider. If you see the wrong screen, you have downloaded the wrong upgrade jsstarter.exe file and you must go back to the download page and download the correct upgrade program.
Screen 2 This is the screen that checks for a copy of the job spider on your computer. It is checking for a special registry ID code and if the program does not find it then you are trying to install an upgrade on a non-registered computer. This error message would tell you "that you have no licenses available".
Screen 3 This screen produces the download of the upgrade and then will install the upgrade. After the download will start the automatic installation.
Screen 4 If you get this screen, then either you have downloaded the WRONG upgrade or your Job Spider has expired.
25) Problem Reported: When I try to run my jsstarter.exe program, my computer reports an error that states that I am trying to run a MS-DOS program and the program autoexec.NT is having a problem locating the file. Answer: Jsstarter.exe is a self extracting file consisting of many components. IT IS NOT A STAND-ALONE MS-DOS FILE. For those who have just installed Windows XP Service Pack 2. If you get the following error message when running the program: "16 bit windows subsystem" error; c:\windows\system32\autoexec.NT. The system file is not suitable for running MS-DOS and Microsoft Windows application." Unfortunately when you upgraded your XP Service Pack, you accidentally either deleted or damaged any of the following files. * Config.nt * Autoexec.nt * Command.com. Go to Microsoft's website they have a solution.] 26) Problem Reported: My Program is Performing Erratically The text search engine will allow queries to be formed from arbitrary Boolean expressions containing the keywords along with the Boolean expressions AND, and OR. We have provided a mechanism for you to be alerted that a Boolean expression is not acceptable at the site you are searching. In fact, many users develop a bad habit of just checking and unchecking parameters and switching between Boolean expressions without realizing that they are confusing their computers RAM and system resources. To prevent this confusion of computer resources you should ALWAYS CLEAR THE PREVIOUS SEARCH with a "NEW SEARCH" request. If you should accidentally totally confused the computer resources then you will have to exit the program and restart it. The mechanism that we developed and that can tell you that the program and computer resources are confused is to look at the bottom task bar or status bar (see image below) of our program. If the system is confused it starts to send bad status statistics. For example; in a controlled resource situation a search of five sites with the "all state" parameters should give you a read out of something like 1 of 6 or 3 of 8. Please note that the second number should always be higher than the first. If you get the left number to be higher than the right number then the computer is having a problem with your request. For example; the number 22 of 6 indicates a problem of confusion. Now the numbers will change according to the state options and Boolean expressions chosen. Sometimes the Sites need a request in the code for each state to be examined, so this will increase the right number to be higher. Also if the number of sites on the right is lower than the request sites + base .. like 4 Sites chosen and the number is 1 of 4 and not 1 of 5+ then this means that one of the requested sites does not accept the Boolean Expression you have chosen. Below you see a number 20 of 43 and only 6 Sites are being searched. You would expect the status number to be 20 of 26 but the number is 43. So the possible scenario could be taking place that some of the Sites have to search more than one subsite for all your answers. This means that the number of 43 is being recorded because of a possible circumstance that the Sites count to be processed containing the count of processed sites and total count of sites to be processed are more than 6. So let us just say that if the number on the right is higher than the number on the left the search should be good. However; if the numbers were 20 of 144 or the left number is HIGHER than the right number then in this situatio the computer resources are confused and you should stop the search and CLOSE THE PROGRAM AND RESTART IT.
For the record the Status Bar Fields are: The sections are as follows:
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Job
Spider Troubleshooting Service Manual 
